TERMS AND CONDITIONS

Who is EduChum.com

EduChum is an online platform with freelance writers that help our esteemed customers with high-quality essay-writing services. As a company, our team is determined to ensure a win-win situation between the entrusted writers and the customers. Whereas we ensure that our writers deliver quality services, we as well ensure that the valuable clients reciprocate by paying the highly qualified writers for their diligent works. However, besides keeping time and enhancing the significance of content originality, the reliability of our team, we convenience our clients by providing cost-effective services on time.

The Process

Using this website by placing an order or making payment requires that you read and agree with the highlighted Terms and Conditions.

Al writers work on freelance basis, and they are entitled to make an application before joining the website. The application includes a tough grammar test and a complex sample essay, with only those that pass the separate trials entitled to take the orders. Based on the reviews and number of orders handled, the writers have their ratings. The customers follow the order procedure to place the orders for the particular job to be done by the writers. After that, the writer that accepts the job requirements will have the responsibility of ensuring that the task is completed within the agreed quality and time.

Upon the completion of the job and successful payment is made, the writer transfers the ownership of the written piece to the clients.

The website values the significance of communication and hence requires that anyone registering on the site use the valid email address or phone number to ensure that we contact you directly when need be. Providing incorrect information is a violation of this agreement’s Terms and Conditions. Fortunately, the registration process also gives a chance to those with the Facebook ID* to use them when signing in on the site.

Besides, the users of this website understand that the services offered on this platform might include specific communication from our team, including the administrative messages, updates, and announcements.

Once the support assigns the writer a job, the writer is mandated to contact the customers for the detailed instructions that would be effective for the successful completion of the task. Also, the customer deposits the agreed amount with our websites upon the writer’s bid.

Our team communicates with the writers using a messaging system for the conveyance of any update regarding the assigned tasks. For this reason, the workers are required to check their inboxes regularly to respond to any concerns, additional instructions, and questions using the interactive features available.

The customers are advised not to share their personal information, including the phone number or the email address with the writers in the attempt of luring them to work outside our site. In this case, the messages that contain the words or word phrases perceived to be fraudulent would not be made visible to the writer. For this reason, therefore, the order will be automatically “Finished” in case of any proof of the customer trying to share the personal data with the writers. We consider this attempt an attempt to defraud our services hence there is no need to conduct no further compensation or further instruction.

Both the customers and the writers use the tracking system to be aware of the job’s progress once the customer creates the job orders. Besides, the system also displays both the status and percentage of the work completed.

In the case where you submit, upload, receive, or send the files including the text information to Our service or accept similar reports from Our Company, You (as the customer) grant to Us a non-exclusive, worldwide, irrevocable, royalty-free license to host, store, create derivative works, reproduce the content you communicate.

Delivery and Copyright

Despite the availability of our support team 24/7, our team shall not be liable of any delivery issues that might result from your specific service providers such as the email, internet among other problems that are beyond our control. Besides, the failure of the customer to download the product should not be our problem as well.

Our Writers shall provide the products based on your specifications, with You enjoying the full copyright regarding the materials provided to you. Also, You have the right to reject any plagiarized work from the writers or instead request for the revision of the work done by the Writer within seven business days after the paper is delivered to you. Interestingly, the payment for the products might also be withheld following the uncertain issues.

Our company will not be held responsible for any illegal, wrongful, unethical, or even the inappropriate use of the products provided to you by the writers. Among the issues might include expulsion from school, the loss of scholarships/awards/prizes, poor grading, plagiarism, academic probation, and suspension among the other legal actions against you. However, the customer has the right to seek revision in the circumstances where our writers fail to adhere to the specifications provided by the customers. Additionally, the release of the funds by the customers signifies their satisfaction of the customers regarding the jobs delivered by the writers.

The customers require to provide the sources that are open and readily available to the public at the time the client is placing an Order. Any failure of the party to do so would be a form of violating these Terms and Conditions, and hence we would be deemed to take any action aimed at addressing the violation. Among the alternative activities include, but not limited to, the refusal to offer free revision, the refusal to complete the order within the agreed time frame or even the refusal to comply with the specific page requirements of the order.

Payment, Tax, and Chargeback

Although it is free to place an order for any project on the website, the customer needs to fund the job upon accepting the bid of the specific writers. Besides, the online platform allows the customer to add more money to his or her store balance to enable him or her to use the money for funding any new orders. However, the release of the agreed fee can be done either upon the completion of the work or in stages depending on the agreement of the customer with the respective writer. The customer will have three days to file any revision or complain request following the writer has uploaded the document, upon which the money will be released automatically to the writer on the fourth day. Also, it is advisable to review the orders carefully before issuing the amount designated for the specific order, with the company assuming that the work is in line with the customers’ satisfaction and hence no refund is made after this period.

We will be allowed to withdraw the money from the User’s account upon sending an appropriate request to you in case you are not planning to use our services again. However, the withdrawal request is valid in fact the request is made one year from the date when the last order was done. We are also obligated to close the ticket in case you decide to use the balance in your account after sending the request. Interestingly, in the event when you had canceled order, and the money is returned to your balance, our team has the right to first conduct the investigation on the reason for the cancellation before deciding either decline or approve the withdrawal request by the user. Interestingly, the refund made within 3-10 business days after the customer places the application in case the investigation confirms that the balance has never been used before.

Our Terms and Conditions provide that the money will remain stored in the users’ account for at least six months after the delivery of the previous order, with the customers entitled to make the requests for the return of the unused money within the six months after we receive the last order. However, the unspent money will be transferred back to Us to pay for the operating charges upon the expiration of the six months.

The third parties (like the payment processors) or the payment product issuers are responsible for making the chargeback (challenged to a payment that is filed by the customer using their financial institution or card issuer) as well as any other subsequent instruction for reversals.

Using this service confirms that you agree that we are entitled to recover any chargebacks or reversals that might be imposed on the company by the third parties on any fund paid to you by the writer via the website, including any fees we incurred on the reversal and chargebacks.

You accept that we reverse any payment that has been made to you that are subject to reversal or chargeback instructions via the third part of the payment product issuer. However, you consent to us discloses the information of your agreement to these Terms and Conditions in cases when you initiate any chargeback request or rather any “Request for Information” among other similar processes.

The user is obligated to pay the taxes, including the value-added taxes, for instance, that are applicable in the jurisdictions of the services provided, with you being subject to individual taxes or ad valorem on some of the fees that we charge. The taxes will be included in the price billed to you by Us, if applicable.

Money Back Guarantee

Our team assesses the refund requests from the customers to determine the reason for the refund request. We might require a documented evidence (plagiarism report, instructor’s feedbacks among other proofs) regarding the poor quality order provided by our writers. Once you file the refund request, your order is sent to the “Under investigation” then forwarded to the Quality Assurance Unit (QA) to ascertain the reasons for the dissatisfaction and hence the alternative corrective measures are taken. Interestingly, it is important to note that the QA Department evaluates the paper quality and then refund the amount that matches the percentage of the incorrect paper content in circumstances where the mistakes are evident in the initial instructions.

Besides, the email, message board, and telephone, we provide additional media of communication like the live chat to enhance the sharing of information between the Writer, You, and Us for the successful completion of the orders. The Customer Support Center is available 24/7 via the options mentioned above and will respond to your concerns promptly. However, our company honors the requests made using alternative communication methods other than the options mentioned above.

You are required to submit a refund request based on these Terms and Conditions within the Refund Period of three business days in case you are dissatisfied with any of our services. Unfortunately, we will not refund any money paid upon the elapsing of the Refund Period.

 

 

    1. No writer has been assigned the Order. Besides, you can claim for the 100% refund 15 minutes after creating the order.
    2. In case the customer pays for the same order twice, refund of the second payment is done upon the confirmation* of the valuable customers.

N/B: We would assume that the customer requires both orders completed in circumstances where he or she places two identical orders and pay for both of them. For this reason, it is recommended that you contact the support 15 minutes before the ordering is assigned to the writers.

      1. If your order is sent to you past the deadline highlighted in the Order Form and you need it no more. In such scenarios, for instance, the company will possess the work and could publish it on the online platform as a marketing tool for our company. However, the customer receives the full refund unless he or she downloads the late paper.
      2. The Quality Assurance Department proves that the paper is not in line with the initial instructions included in the Order Form.
      3. The plagiarism level exceeds 10% as indicated in the plagiarism report by various plagiarism check systems, including Turnitin. In this case, the refund will be made from the writers’ account.

 

 

    1. Up to 70% - In the case where you cancel the order “in progress” when less than half the time has elapsed before the deadline.
    2. Up to 50% - When you cancel the order “in progress” after more than half the time has elapsed before the deadline.

(The Write has spent significantly much time working on the paper and hence need to be compensated).

      1. Up to 70% - When your order is late, but you still desire to use the paper. In such a circumstance, our team recalculates the price based on the nearest deadline alternative, with the difference in price refunded to you.
      2. Up to 70% - when the writer failed to follow the instructions, but some sections of the paper is usable.
      3. Up to 70% - in cases where the quality of the paper is unsatisfactory based on the number of errors by the writer.
      4. Up to 70% - when you download the paper despite the writer delivering it after the deadline indicated in the Order Form.
      5. Partly refundable VAS – Writer Quality, 1-page Abstract, Essay Outline, Progressive Delivery.

 

 

    1. If you release money to the writer as an indication of accepting the order.
    2. When you fail to download the product in time in the case where the writer delivers the order timely.
    3. When you receive a relatively low score since we consider that a subjective notion.
    4. When caught using our service without our knowledge.
    5. When you complain of plagiarism but have no valid proof.
    6. When you do not give detailed information about your sense of dissatisfaction of our services and products.
    7. When your paper was late due to our failure to provide the required instructions promptly or instead our team could not reach you through the contacts you provided.
    8. We do not refund for the liabilities that arise from the connection with our website, including the incidental or consequential damages such as the damage caused by your computer software, programs, and systems among others.
    9. The non-refundable VAS – VIP Support, Assign Writer of your Choice, Assign the Writer of Our Choice, Progressive Delivery*, Essay Outline*, 1-page Abstract*

N/B: The services as mentioned above are only refundable when the writer did not provide them.

    1. Papers requiring the writer to solve Multiple Choice Questions or calculations are not subjects to refund. However, you will need to send our QA team a proof of your score in the case where less than 50% of the questions are correct.

Disclaimer/No Warranty

OUR SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT INCLUDING ANY WARRANTY. OUR SERVICES WILL NOT BE LIABLE FOR ANY DAMAGES, NOT LIMITED TO BUSINESS INTERRUPTION, THE LOSS OF ESSENTIAL INFORMATION AMONG OTHER DAMAGES THAT ARISE FROM THE FAILURE OF THE CUSTOMER TO USE THE PROVIDED MATERIALS. ALSO, WE ARE NOT LIABLE FOR THE ERRORS THAT MIGHT OCCUR DUE TO THE UNAUTHORIZED ACCESS TO OUR SECURE SERVERS, FINANCIAL INFO, OR PERSONAL INFORMATION STORED THEREIN, INCLUDING THE BUGS TROJAN HORSES, AND THE CUSTOMERS OR THE THIRD PARTY TRANSMIT VIRUSES THAT. WE PROVIDE THE THIRD PARTIES’ WEBSITE LINKS AS WELL AS THE ADVERTISEMENTS ON THEIR FAVOR.

UNFORTUNATELY, WE DO NOT GUARANTEE, WARRANTY, ASSUME RESPONSIBILITY OR RATHER ENDORSE ANY OF THE PRODUCTS OR SERVICES ADVERTISED OR RATHER OFFERED BY THE THIRD PARTY VIA OUR PLATFORM SINCE THE THIRD PARTIES HAVE THEIR POLICIES. FOR THIS REASON, WE RECOMMEND THAT YOU REVIEW THE PRIVACY POLICIES OF THE RESPECTIVE SITES YOU DECIDE TO VISIT FROM OUR PLATFORM. HOWEVER, THE ABOVE LIMITATIONS MIGHT NOT APPLY TO YOU BECAUSE MOST OF THE JURISDICTIONS PROHIBIT THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ALSO, WE DO NOT ASSURE THAT THE SERVICES OF THE OTHER SITES ARE UNINTERRUPTED OR SECURE AND WE MIGHT MAKE CHANGES OR TO THE MATERIALS WITHOUT ANY PRIOR NOTICE ANY TIME. WE DO NOT MAKE ANY UPDATE TO THE MATERIAL NEITHER DO WE GIVE YOU ANY WRITTEN OR ORAL INFORMATION REGARDING THE SAME.

WE ARE NOT TO BLAME FOR ANY TECHNICAL ISSUES ON THE COMMUNICATION NETWORK, COMPUTER SYSTEMS, FAILURE OF THE EMAIL DUE TO THE TRAFFIC CONGESTION, AND SOFTWARE FAILURE AMONG OTHER UNFORTUNATE OCCURENCES.

THE LAW OF THE UNITED STATES OF AMERICA SHALL GOVERN THE TERMS AND CONDITIONS INCLUDED IN THIS DOCUMENT. UNFORTUNATELY, THE UN CONVENTION ON THE INTERNATIONAL SALES OF GOODS CONTRACTS SHALL NOT BE APPLICABLE TO THE TERMS.

Dispute Resolution

The courts within the US jurisdiction would promote the enforcement of the agreement included herein.

Contact Us

Email us through support@educhum.com in case of any concern or questions regarding the Terms and Conditions, including any other information that would enhance your experience on our website.